Frequently Asked Questions

ORP is a measure of anti-oxidant power. A negative ORP means that a substance can donate free electrons, making it an antioxidant. A positive ORP means that a substance steals electrons, making it a free radical.

Free radicals are atoms or molecules that damage other atoms or molecules. They grab electrons from other atoms, which in turn converts those other atoms into free radicals. The damage done to atoms and molecules by free radicals causes substantial biological damage that leads to aging and illness.

This will initially depend on what level of strength you begin drinking Ionized Alkaline Water. Ionized Water provides your body with lots of oxygen, which is why it gives us energy. Ionized Water is much smoother tasting than conventional water. It makes better coffee, tea, juice, etc. Alkaline Water is wonderful to cook with because it helps hydrate the food and bring out its flavor. However, other changes in your body after drinking Ionized Water will be much more subtle and will take some time. If you have accumulated acid waste in your system, it probably took years for you to get into that condition and it will take some time to reverse it. As the body is slowly brought into pH balance by drinking Ionized Water, it will naturally begin to function more efficiently and problems will begin to correct themselves.

MESH Technology™ increases the surface time the water spends on the plates. This causes an increase of the electrical charge within the water, therefore, boosting the pH and ORP of the water by 5% to 10%.

NGBS Water Ionizers with MESH™ delivers an electrical current to the water through an array of positively and negatively charged Platinum coated Titanium plates. The more the water passes in and out of the Titanium grid system (MESH™) and the greater the electrical charge to the water (especially when powered by the newer SMPS power systems) - the higher the pH (potential of Hydrogen) and the ORP (Oxidation-Reduction Potential) of the drinking water.

UV (ultraviolet) light is a form of electromagnetic radiation that can kill viruses and bacteria, providing an additional layer of protection for your water. Ultraviolet disinfection of water is a chemical-free process that utilizes radiation to inactivate microorganisms. The radiation destroys the genetic information contained in the DNA, so the bacteria lose their reproductive capability and are destroyed. Even parasites resistant to chemical disinfectants, such as Cryptosporidium or Giardia, are efficiently reduced by UV light.

NGBS Alkaline water machines are the only machine available that offer dual UV Light Technology™. To ensure the maximum number of microorganisms are destroyed, we pass the water through a 9-stage filtration process before exposing it to 2 levels of UV light. This filtration removes large particles from the water, maximizing light transmittance through the water, increasing the UV dose, and ensuring that microorganisms are not shielded from the radiation. Filtration also ensures that the light source stays clear and strong. In fact, we guarantee NGBS Ionizer machines with UV Light Technology™ will deliver UV light in doses high enough to effectively purify your water for a full five years.

Some people must start by drinking very small amounts of Ionized Alkaline Water, such as 8 oz. of strength level 1 (one) Ionized Alkaline Water per day. This is especially true of the elderly who often have unfortunately allowed heavy metals and other toxins to accumulate in their bodies. Sometimes years of medication has accumulated in them. Children 3 years and younger should not drink Ionized Alkaline Water. They may only drink the purified water from the Ionizer. Children between the ages of 4 years and 12 years should only drink Ionize Alkaline Water at strength level 1 (one) and strength level 2 (two). Children between the ages of 4 and 12 years of age should never drink Ionized Alkaline Water at strength level 3 (three) or strength level 4 (four).

Due to the superior quality of ionized, alkaline, micro clustered water and its enhanced hydration capabilities, we do not recommend it use for 30 minutes before and after with prescription or over the counter medications. However, we highly recommend it use with vitamins, supplements, nutritional powders and other nutraceuticals because of its superior quality and enhanced absorption capabilities.

There are people all around the world that drink as much as 1 to 2 gallons of alkaline ionized water per day and have never become TOO alkaline. In fact, it is rare for a person to acquire Alkalosis, the condition of being too alkaline. In order for this to take place it would take either a rare defect in the human body where not enough acid is produced, or some other rare ailment. Again, this would be very rare and it is most likely you would be well aware of this if it is something that is affecting you. One of the most common imbalances people suffer from today leading to health problems is that they are too acidic. Our goal should be to have our body pH at approximately 7.3 (measured through saliva or urine). The more acidic we are, meaning a 7.0 pH or lower, the greater opportunity we have provided disease to flourish inside us.

You should drink half your body weight in ounces per day. For example, a person weighing 100 pounds should drink 50 ounces. You should start slow at strength Level 1 (one), drinking 1-3 glasses per day for the first week. You may increase the number of glasses per day during the first week if you do not notice any side effects. If you do not feel any flu like symptoms at the end of the first week, move up to strength Level 2 (two). On strength Level 2 (two), drink 1-3 glasses per day for the first week. You may increase the number of glasses per day during the first week if you're feeling good. On average, two to three weeks per level; work your way up to a 10.5 pH (strength Level 4 (four). The higher the strength level of Ionized Water you can drink, the better it is for you because the water is more Alkaline, more Detoxifying, and a stronger Antioxidant that provides your body with more Oxygen.

It varies from person to person. You might start noticing a positive response in as little as one day or within a few weeks.

If you start drinking Ionized Alkaline Water at a high level (high pH level), you might notice flu like symptoms. The ionization process creates water molecule clusters that are half the size of regular water molecule clusters. This makes the water much more hydrating because it flows through our body tissue more easily, thus pushing toxins out of our system. It is this detoxifying effect that sometimes gives people headaches and diarrhea and why there are 4 levels of strength.

In an extremely positive way, as you might expect. Blood oxygen levels will rise at varying amounts with regular use of strong Ionized Water. This increases stamina, endurance and provides the muscles tissue and organs with high amounts of oxygen, which the human body often lacks, even in athletes because inadequate diets. Proper hydration sustains the body's physiological responses in all activities, but the physical and mental stresses of athletic training and competition magnify the importance of hydration. Numerous studies conducted on athletes since the 1940s have demonstrated that even mild dehydration impairs performance. Current thought is that athletes consuming a traditional Western diet have consumed an abundance of salt, so there is no need to replace salt when exercise last less than two hours. Water that has been alkalinized may help neutralize the exercise induced acidosis (lactic acid build up), since the pH of alkaline water is high. Ionized water may help act as a free-radical scavenger to address the issue of accelerated oxygen consumption. Ionized water is micro-clustered, so it may be absorbed at a faster rate, helping with rehydration. Dr. Peter L. Kopko, D.C., recommends drinking 13 to 20 ounces (2-3 cups) of water 2 hours before exercise and 5 to 10 ounces (about 1-2 cups) every 15 to 20 minutes of exercise, depending on your total body weight.

The Antioxidant (hydroxyl ions) will last approximately 18-24 hours. The Higher pH (alkaline properties) will last approximately 1-2 weeks. The smaller molecule cluster size will last approximately 1-3 months. Does Ionized Alkaline Water have any negative effects? Absolutely none, as long as it is used properly. Only the Alkaline Water should be consumed. NEVER DRINK THE ACIDIC WATER.

An LED or counter indicator on the front panel gives an indication of remaining filter life. Generally the 1st filter will last for about 8 months, the 2nd filter for about 12 months (when 2.5 gallons of water is produced per day), but this depends on the source of water and the amount of use. For example, if your tap water contains between 0.4 and 1.0 ppm (parts per million) of chlorine, a filter can last 12 months for one person's use. If greater than 1.0 ppm, the filter may last 8 months. A family of four on a typical North American water supply will replace the 1st filter about every 8 months. By changing your filters at regular intervals, you are assured of the inner hygiene of the filter.

Remove the filter from the main body, wrap in plastic wrapping, and store in a refrigerator. Remove the power plug. When ready to use again, install the filter and run in the Ionizer in the 'PURFIED' mode for approx. 3 minutes before using the water.

At the start of water flow, warm water may flow out due to room temperature or heat from the main body during stoppage. This is not a malfunction. Use the machine after starting water flow.

According to the U.S. Geological Survey, more than 85 percent of the United States geography has hard water. Hard water forms when naturally occurring minerals enter water sources. Over time these minerals are absorbed by groundwater. The two most common types of minerals found in hard water are calcium and magnesium compounds. The Water Quality Association of the United States defines hard water as water containing dissolved hardness minerals above 1 GPG (grains per gallon). The most common hardness causing minerals are Calcium and Magnesium. Levels of hardness are classified as follows:

  • Soft Water - less than 1 GPG
  • Slightly hard - 1 to 3.5 GPG
  • Moderately hard - 3.5 to 7 GPG
  • Hard - 7 to 10.5 GPG
  • Very Hard - 10.5 and higher GPG

Most people find it is not necessary to call a plumber for most standard installations. For custom installations, a plumber may be needed depending on the individual circumstances.

It is important to note where on the filter it is leaking. Most leaking comes from fittings that are not seated properly. Reseat the tubing into the filter by pushing in firmly and then pulling back. It may be necessary to re-trim the end of the tubing to get a fresh surface. Make sure to shut off the water before working with the water supply lines.

A water report is necessary to determine what type of filter is needed. Most municipal water districts have water reports free of charge on the internet. Well water may need to be tested by an independent water testing company. If you cannot find a water report for the area the necessary information, please contact your sales representative.

The warranty that is in effect at the time the machine is purchased is the one that is honored. Our warranty center is in Dubai, UAE for your convenience. We value our customers and are very grateful for referrals. This is why we promote such a generous return policy and why we can do with confidence based on 5 years of growth and happy testimonials. Warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas. We attempt to determine if you have hard water in your area and if you do, please notify your salesperson at any time and we will provide you with a Free hard water filter and housing. This advanced hard water filter restructures the minerals so that they do not build-up scale on the ionizer components. We also supply special pre-filter units for our customers in hard water areas - these are provided at less than wholesale costs. Neglect includes using the unit in a matter inconsistent with the directions in the owner's manual, as well as breakage resulting from dropping the unit or other carelessness.

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